IT Helpdesk Engineer null

Your role

Adventus PH is looking for a skilled IT Helpdesk Engineer who will handle below responsibilities:

• Perform desktop, printing and peripherals support.
• 1st / 2nd level support and resolution, whether on-site or from the office
• Technical issues involving desktop clients, standard and client applications, and hardware issues.
• 1st level Opera Helpdesk Support (PMS, Rates, Interface, User Management etc.).
• Provide technical service to end users, troubleshooting issues related to personal computers, applications, and IP phones.
• Manage Windows 10 & 11, MS Office Applications, network connectivity, printer mapping etc.
• Manage email messaging configurations and troubleshooting issues for Outlook.
• Manage desktop hardware troubleshooting and diagnosis.
• Comprehensive documentation of all support calls.
• Knowledgeable on different IT Technologies where continuous learning in the work field is expected.
• Maintain a high degree of customer service to all employees, vendors, and clients of the company
• Adhere to all service management principles.
• Monitors and responds appropriately and timely to all emails sent to the IRT distribution.
• Adhoc duties as assigned

About you

Successful candidates possess below qualifications:

• Minimum Diploma, Advanced/Higher/Graduate Diploma
• Computer Science/Information
• Fresh Graduates are welcome to apply.
• Excellent interpersonal and communication skill

Compensation & Benefits

Adventus employees enjoy the perks below:

• Competitive Salary (₱25,000 - ₱30,000 bimonthly)
• Annual Leaves
• HMO
• Work Life Balance
• Remote Work Setup
• Incentive Rewards System

Training & Development

Adventus PH offers comprehensive training programs for IT professionals, focusing on various aspects of Information and Communications Technology (ICT). Expect a good management from the seniors of Adventus PH. There are also fresher programs, designed for recent graduates, providing them with the necessary training and exposure to start their careers in the IT industry. They do always train you to be more competitive and progress career growth further.

Career Progression

Adventus PH is well-regarded for its employee-friendly policies and supportive work culture. The company is growing rapidly, which opens up numerous opportunities for employees to take on new roles and responsibilities. Fresh graduates are also encouraged because they can maximize their excellence with Adventus.

Source

The following sources were used in researching this page:

• jobs.lever.co/adventus
• jobstreet.com
• ph.indeed.com
• youtube.com
• glassdor.com