2022 Account Protection Specialist null

About American Express Co. (AMEX) Philippines

At American Express, they strive to live their values in all that they do. They back their colleagues in work and life by prioritizing well-being, fostering an inclusive culture, and supporting and rewarding personal and professional growth every step of the way. 

Your role

• As an Account Protection Specialist you will be responsible for building relationships with their customers. This role will involve making outbound or inbound calls, in order to identify fraudulent charges.
• The role also involves reviewing fraud claims from Card members, and servicing transaction level credit and fraud related inbound calls from merchants
• Making a pro-active attempt to identify fraudulent charges via inbound and outbound calls.
• Answer inbound calls from Card members and set up/action fraud cases on calls
• Review fraud claims from Card members. Upon review, a decision needs to be made to either accept the claim from the Card member or reject it for payment of the balance owed and eventually making a contact with the merchant through correspondence. Subsequently, necessary maintenance to the account is required, to send appropriate correspondence and make financial adjustments to either parties and notate the account.

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Training, development & rotations

Introduction

In today's companies can find a number of approaches to training staff. In contrast to the spontaneous choice of curricula and training, there is systemic training. The purpose of constructing a system of training is to achieve compliance with professional-level employees of a real business objective of the company. One of the most important stages of building such a system is to analyze and identify training needs (Werner, 2009). The purpose of this paper is to explore the training needs in the context of training needs analysis at American Express.

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Compensation & benefits

The incentives may include:

• Medical HMO (Health Insurance)
• Critical Illness Benefits
• Free Confidential Counseling Service
• Parental leave
• Life and Accident Insurance
• Annual Leave
• Retirement Plan
• Onsite Amenities: Wellness Center, Fitness Center, Cafe, Nursing Mother’s Rooms

Career progression

Growing great leaders is one of the things that sets American Express apart. They back their colleagues by providing innovative learning experiences that enable them to build new skills, reach their career goals and develop as leaders at all levels.

Work-life balance

At American Express, they strive to live their values in all that they do. They back their colleagues in work and life by prioritizing well-being, fostering an inclusive culture, and supporting and rewarding personal and professional growth every step of the way. By facing each day with a strong sense of purpose, their colleagues are growing, learning and leading the way together.

Company culture

When you join the company, you will be made to feel welcome. They offer a friendly and respectful environment, and Amex is one of the best institutions to grow with. You will be given the resources and equipment to do your job. The experience and knowledge will teach you a lot about what customer service should be.

Amex has different markets and you will be assigned either in Australia, New Zealand, the UK, or the US time zone. Therefore, it tries to maintain the work-life balance by offering one of the great benefits when working for this company, called Amex Flex.

It is the working model that provides employees with greater flexibility while still preserving the aspects of in-person culture. Depending on business needs and the role, you can either work onsite, fully virtual or in a hybrid work setup (a mix of virtual and in-office days).

About you

• Has a proven ability to provide exceptional customer service to their card members/merchants, by demonstrating empathy, building rapport, active listening and showing understanding
• Utilize their knowledge of products and service to provide positive solutions
• Excellent analytical skills and ability to make accurate decisions
• Communicates in a professional manner, leading the conversations with the card members/merchants towards a mutually beneficial outcome
• Bachelor’s degree, associate degree, college undergrads may apply 

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How to apply 

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• americanexpress.com
• glassdoor.com
• researchomatic.com