2022 Customer Care Associate null

About BPI-Philam Life Assurance Corp.

BPI AIA Life Assurance Corporation (BPI AIA) is a strategic alliance between two leading financial companies in the Philippines: AIA Philippines Life and General Insurance Company, Inc. (AIA Philippines) and Bank of the Philippine Islands (BPI).

Your role

Primarily responsible for customer servicing, handling escalations, providing effective resolution within limits of authority, and liaising with BPLAC/PAL Operations.

Training, development & rotations

Employee training and education are essential to the bank's growth strategy. By ensuring that their staff, specialists, and officers are trained, steeped in best practices, and exposed to an environment that nurtures continuous leading, they can provide the highest quality service to our clients.

They have a wide array of training programs and activities designed along the Bank’s business objectives, aimed at honing the skills and capabilities of their employees in carrying out their daily duties, as well as preparing them to assume higher responsibilities as the next leaders of the organization. This program includes;

• Range from the new employee orientation and values orientation workshops for new hires.
• Officers training programs, which initiate new officers into their leadership roles.
• Sales officers training programs.
• Advanced leadership programs for officers.
• Courses on financial advisory.
• And programs designed to help employees comply with regulatory requirements, among others.

Compensation & benefits

To remain the employer of choice among Philippine banks, the Bank has adopted a compensation policy that it believes is competitive with industry standards in the Philippines. Regular employees are provided with a comprehensive pay and benefits package, which is reviewed periodically and adjusted to retain current employees and attract new talent. 

The Bank also extends the inherent benefits of being a financial institution by offering our employees and their families the products and services at affordable terms. These include low-interest rates for auto and housing loans, emergency loans, medical and group term insurance, and salary and emergency loans. In addition, they provide financial security to employees even after their retirement from the Bank through a retirement benefit plan.

Career progression

BPI-PHILAM’s professional and expertly trained Bancassurance Sales Executives are assigned to BPI branches nationwide to render financial advisory services that address customers' financial and protection needs.

Company culture

For BPI-Philam, the company culture is all about energy and grit-a strong desire, tenacity, and hunger not just to perform but to outperform. They are well-known for their energy and agility. Though they are diverse in terms of age group, everyone is young here and the youthfulness of the workforce propels the company's performance.

How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• ph.prosple.com
• bpi-aia.com
• bpi.com
• indeed.com