Client Service Specialist null

Duties and Responsibilities:

1. Process and Service Management

• Execute service delivery (such as timekeeping, payroll, and benefits administration) in an efficient and effective manner
• Comply with quality and security requirements within the team by conducting initial verification, identifying and documenting issues, providing feedback, and documenting improvement.
• Ensure accuracy and timeliness of processed data through initial data verification and schedule management.
• Comply with documentation and monitoring requirements such as but not limited to Transaction Folders and Action Reports.
• May be assigned as Master File Handler after passing the required certification exam.
  • Update the client's master file and company information setup.
  • Verify uploaded/encoded information prior to final verification.

2. Client Relationship Management

• Build rapport with internal and external clients through constant and effective communication on any service delivery-related matters.
• Strictly comply with internal and external Service Level Agreements (SLA)

3. Resource Management

• Support and recommend cost-saving measures to meet the financial objectives of the Company

4. Personal Leadership and Teamwork

• Take ownership of personal learning and development
• Ensure teamwork and discipline in the workplace
• Comply with internal control activities and adhere to related policies, procedures, and guidelines.

Specifications:

• Graduate of any business-related or IT-related course
• Basic to advance knowledge of MS Excel
• Basic to advance knowledge of SQL
• Knowledge of payroll and/or attendance computation is an advantage
• Keen on details
• Customer-oriented
• Good communication skills
• Preferably resident of Pasig or Mandaluyong