2022/23 Client Success Intern null

Job Responsibilities

Project Management and Implementation

• Assist in working with business stakeholders to understand project objectives and requirements.
• Understand the deployment of our product to our clients, inclusive of configuration, training of users, handling complaints, data migration, and data entry
• Assist in the development and maintenance of the standard project management deliverables such as project plan, product backlog, issues, action items log, meeting minutes, etc.
• Establish proper communication and support the deployment of fixes/enhancements from start to end.

Business Analysis and Customer Support

• Support the software development team in defining, designing, and testing features.
• Assist in managing after-sales customer support after deployment of fixes/enhancements.
• Deliver a world-class support experience

Qualifications

• A college student enrolled in any technical, business management, finance, marketing, or communications course
• Passion for technology and for being a part of a fast-growing AI Edtech startup
• Great communication skills; has the ability to communicate effectively and efficiently (both verbal and written)
• Ability to multitask, prioritize, and manage time effectively
• Fast learner
• Good analytical and problem-solving skills
• Tech-savvy, comfortable using Google suite products
• Can work independently