Edusuite
Help Desk Assistant null
Muntinlupa
Opportunity Expired
Being part of our team means access to unlimited vacation leaves, working from home or a hybrid work arrangement, a flexible work schedule, and more!
Opportunity details
Opportunity Type
Graduate Job
Number of Vacancies
1
Salary
PHP 240,000 - 300,000
Application dates
Minimum requirements
Accepting International Applications
No
Qualifications Accepted
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
International Business
Management
Office Studies
Project Management
Event Management
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
Marketing & Advertising
Public Relations
Transport, Logistics & Procurement
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience
Working rights
Read moreJob Responsibilities
- Oversee multiple lines of support which include Chat, Phone, Email, and our ticketing system queue
- Provide support in streamlining the processes to make them as efficient as possible
- Be the first line of 'live' correspondence with our end users
- Resolve common issues
- Verify, escalate, and coordinate with other departments for more complex concerns.
Qualifications
- At least a year of experience in Help Desk or similar roles
- Fresh graduates with excellent credentials are welcome to apply
- Excellent written and verbal communication skills
- Creative and a good problem solver
- Great attention to detail and organizational skills
- Has a clear understanding of incident management
- Good people skills and stress-management skills, to manage both expectations and the complaints of users.
- Ability to thrive and deliver high-quality results in a fast-paced environment
Bonus points:
- Knowledge of Database and System Administration.
- Experience in Quality Assurance
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
Event Management
International Business
Management
Office Studies
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Work rights
The opportunity is available to applicants in any of the following categories.
Philippines
Philippine Citizen
Philippine Permanent Resident