Junior Order Manager null

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Created in 2013, we are now the world's largest D2C sleep brand, available in over 30 countries and recommended by many consumer associations in EMEA, APAC, and the Americas. We're pushing the boundaries of technology to transform the world of sleep and we want your help to pull it off.

We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. Want your ideas to have an impact and your career to grow? Then Emma is the right place for you.

What you'll do

• You will be responsible for creation of orders, reviewing order details such as shipping information or customer details to ensure accuracy.
• You will be the gatekeeper of the entire customer order management cycle to ensure a seamless order flow to cash conversion in compliance with organizational policies.
• You will be in close coordination with the Finance, Technology and Operational teams driving timely order booking and recognition of revenues.
• You will be in close coordination with the business development / pricing / data management team to ensure accuracy of important order data such as pricing, product names, and SKUs.
• You will proactively monitor daily order creation issues and perform stuck analyses to ensure that orders are progressing as expected.
• You will establish and create reports for order monitoring to meet and exceed our service levels.
• You will lead steering meetings with relevant stakeholders within Finance, Technology and Operational teams to discuss findings and to set direction by defining action points that are measurable and trackable.
• You will conduct Root Cause Analysis and identify system and process weaknesses and develop suggestions for optimization.

Who we're looking for

• You have completed a university degree in Business Administration/Supply Chain/Logistics/Engineering/Finance or a related subject.
• You have strong executional leadership with a strategic mindset to perform and implement order management processes and projects.
• You are comfortable with numbers, analytical, and have a data-driven approach in problem-solving with a hint of creativity that fosters innovation.
• You are proactive and agile with a strong commitment to delivering what is promised.
• You have good interpersonal and communication skills, who can easily navigate within the organization to collaborate with different teams.

What we offer

• Assume responsibility and decision-making authority from your first day.
• Work on exciting and challenging projects and to create an impact with new, innovative ideas.
• Grow personally and professionally from working both independently and as part of an international team.
• Work with and learn from experts and mentors in diverse fields.
• Create strong and meaningful connections with your team members at exciting company events.
• Be part of a team with a non-hierarchical and non-political mindset; one team, one dream!

Become an Emmie

Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up. ​

We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications, and this might lead to a delay in the process. We will get back to you as soon as possible!

How to apply

To apply for this position, simply click the “Apply on employer site” button on this page.