Client Relations Associate null

Your role

Focus Global is looking for motivated and talented individuals to fill the role of Client Relations Associate in Mandaluyong, Philippines

As a Client Relations Associate, you will be working closely with the service teams as the point of contact for any customers’ needs.

Key responsibilities of the role include:

• Engaging with customers and ensure proper coordination with clients, in-house designers, project coordinators, technicians, and installers regarding after-sales service issues and schedules
• Building trust and rapport with customers and maintaining strong, engaging relationships
• Having a thorough understanding of Focus Global’s products and being able to provide a range of support that best fit the customers’ needs
• Monitoring customer queries, identify optimal solutions to concerns, and ensuring prompt escalation to appropriate stakeholders
• Keeping track of recurring customer concerns, assess service quality and customer satisfaction using identified service metrics, and recommending improved courses of action to concerned departments
• Developing strategies and improvements on customer service operations, enhancing productivity and profitability systems

About you

An ideal candidate for this job possesses these qualifications:

• Have a Bachelor's Degree in Hospitality Management, Business or any related course - fresh graduates and experienced team members are welcome to apply!
• Have experience in using Google Business Suite (GDocs, Gsheets) and Microsoft Office tools
• Have a demonstrated ability to quickly set up courses of action for sudden customer concerns or operational needs
• Possess excellent interpersonal skills and have a genuine desire to help people and provide the best solutions
• Are excited about collaborating with cross-functional teams and sharing your ideas
• Are looking to work with world-class brands

Benefits

Employees in FGI enjoy the following benefits:

• Good company culture
• Career growth
• Mentorship & coaching
• Career stability
• Competitive salary
• Modern office spaces
• Training opportunities
• Possibility for international travel
• Regional roles

Training & development

FGI provides a distinctive chance to gain hands-on experience depending on your role. You’ll participate in team meetings and brainstorming sessions while receiving proactive support from supervisors. Enhance your creativity and become well-versed in a wide range of marketing tools and strategies. Employees at FGI also benefit from a positive working environment and a strong work-life balance.

Personal time is respected to prioritize good working habits without taking time away from loved ones and interests outside work. Living by their company core values, interns will learn the importance of dedication, honest, self-discipline, and teamwork.

Sources

• focusglobalinc.com
• glassdoor.com/focusglobalinc
• indeed.com/focusglobalinc