Ecommerce Customer Success Intern null

Your role

As an Ecommerce Customer Success Intern, you will be pivotal in fostering strong and lasting relationships between the customers and Focus Global. Your primary focus will be delivering exceptional customer service to ensure the clients have a positive and rewarding experience.

 Your key responsibilities

• Address customer issues, concerns, and inquiries through the dedicated customer support channels.
• Proactively identify effective solutions to resolve customer concerns promptly and efficiently.
• Contribute to strategies aimed at enhancing service quality, productivity, and overall profitability.
• Assist in managing the e-commerce websites and ensuring their smooth operation.
• Create compelling write-ups for the brands to support marketing initiatives.

About you

To apply, you must have the following qualifications:

• Exceptional communication, customer service, and interpersonal skills.
• Amenable to work on weekends and shifting schedules.

You are an ideal candidate if you are:

• Entrepreneurial
• An excellent communicator
• Comfortable giving and receiving feedback
• Love adopting new technology and software tools
• Data-driven
• Customer-centric

Benefits

The company aims to provide its employees with a good working environment, industry-best benefits, and endless growth opportunities to aid them in their careers. Here are some of the perks and benefits interns can enjoy:

• Mentorship & coaching from industry leaders.
• Training opportunities
• Exclusive employee discounts on world-class home brands.
• Possibility for international travel
• Competitive benefits
• Health and Wellness Initiatives 

Training & development

The internship at FGI is carefully crafted to encourage innovative and strategic thinking. Interns will get hands-on experience and work together to learn. You will gain insights into customer engagement and product positioning with guidance from industry experts. Through mentorship and real-world projects, you'll shape your marketing skills and contribute to building and promoting iconic brands at FGI, setting the stage for an exciting marketing career.

Career progression

As an intern at FGI, you'll engage in skill enhancement, network with industry professionals, and contribute to cutting-edge projects. Daily learning from industry leaders and solving real-world challenges will be your routine. Your potential is valued, and FGI is committed to nurturing your ambitions and providing limitless career opportunities.

You will have the opportunity to gain valuable hands-on experience in brand development and marketing strategies within the consumer goods industry. Your contributions will play a pivotal role in shaping the brand identity and fostering brand loyalty among discerning customers.

Sources

The following sources were used in researching this page:

• focusglobalinc.com/careers/?jobId=86gGyLPtr-_e
• focusglobalinc.com/our-culture
• focusglobalinc.com