IT Service Desk Associate null

About FWD

Established in Asia in 2013 with a trailblazer mentality, FWD Group is a pan-Asian life insurance business with more than 10 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company is focused on making the insurance journey simpler, faster, and smoother, with innovative propositions and easy-to-understand products, supported by digital technology.

Your role & responsibilities

• Provides 1st-level technical and troubleshooting assistance related to computer hardware and software, mobile devices, company application software, and other technical tools and products.
• Technical Support.  Provide 1st level troubleshooting, diagnosing, and resolution, diagnoses and resolves problems related to operating systems, hardware and software, mobile devices, and company application software, using the request fulfillment and incident management processes, in line with service desk objectives.
• Receives calls and inquiries, provides support in accordance with established processes, and documents incidents and remedies.
• Responsible for the complete set-up and provision of computers and products in a timely manner.
• Operates on a 24x7 mindset to support FWD employees, agents, and Bancassurance teams.
• Resolution of incidents and completion of Service requests assigned are done as scheduled or stated in the Service Level Agreement.
• Monitor and track workstation patching execution and reporting

For further information, please click the "Apply on employer site" button on this page.

Training & development

The FWD Elite Next Gen program offers best-in-class training led by FWD’s experienced agency professionals, who will empower young talents to smoothly transition from being employed to becoming entrepreneurs. FWD will provide them with rigorous training and development comprised of both theoretical and practical training, mastery of selling and salesmanship, mastery of recruitment, agency building, and mega agency management – supported by leading technology platforms in the industry.

Compensation & benefits

FWD Philippines provides competitive compensation and benefits to its employees. Here's a general overview:

• Prosple estimated monthly salary is from Php 16,000 to 19,000.
• Competitive pay
• Incentives
• Health Maintenance Organization (HMO) plan
• Flexible work schedule
• Opportunities for career growth
• Government Mandated Benefits
• Government Mandated leave, Maternity & Paternity leave

Career progression

FWD Philippines offers exciting career opportunities and a dynamic learning environment where employees can grow and make a difference. They encourage their employees to be performers, challengers, and champions. The company provides professional growth opportunities and supports lifelong learning to enable its employees to excel in their roles.

Work-life balance

FWD Philippines is known for its flexible work schedule, allowing employees to have a better work-life balance. They have introduced the FWD Anywhere initiative, which includes an app called Workspace+ that allows employees to manage their work schedules, reserve work desks, and have the flexibility to work from anywhere. This hybrid work arrangement provides greater flexibility and a positive experience in the tech-enabled work setup.

Company culture

At FWD Philippines, they strive to build a diverse and inclusive culture, where they foster respect and celebrate people’s differences and individuality. They take pride in their diverse mix of minds, cultures, backgrounds, and experiences – allowing the people to come and bring their authentic selves to work. They give their people the freedom to explore and think of creative and innovative ideas, to challenge the norm, and to do things differently – each one aimed at playing a part in their vision of “changing the way people feel about insurance”.

About you

• Bachelor’s degree in computer science
• Knowledge and understanding of IT industry environment and business needs
• Ability to establish and manage processes and practices through collaboration and an understanding of business

Source:mycareersfuture.com

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

To personalize the whole experience, FWD enables applicants to engage with them anytime, anywhere. All processes – from application to onboarding – can be completed in one single online platform and on mobile devices for convenience.

Source/s:

• fwd.com.ph
• youtube.com
• jobstreet.com
• glassdoor.com