IT Service Transition Specialist null

About FWD

Established in Asia in 2013 with a trailblazer mentality, FWD Group is a pan-Asian life insurance business with more than 10 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company is focused on making the insurance journey simpler, faster, and smoother, with innovative propositions and easy-to-understand products, supported by digital technology.

Your role

This role will work closely with the project teams and the operations team (service owners, service delivery managers, L1/L2 support teams, change management, and infrastructure teams).

• Specific projects/programs – leading and facilitating Service Transition work-streams where required
• Developing and agreeing on Transition acceptance criteria for services, governing the delivery against them, and/or managing the associated risk(s)
• Matrix management of transition work stream teams – coordinating and monitoring resources and actions as necessary
• Establishing and operating transition governance controls – in order to identify and manage areas of shortfall or risk and working towards mitigating these
• Working with Support and Service Delivery teams in order to develop and mature the Transition processes, and embedding these into methodologies used to deliver change
• Acting as the Service Management lead for new services during their warranty period – providing continuity between project and run-state stages
• Owning the delivery of knowledge transfer activities - to ensure appropriate levels of knowledge for new services to key operational teams are in place
• Working with project teams to ensure key operational teams are equipped with the necessary skills, knowledge, tools, and documentation to support new or changed services
• Continually improving the Service Transition processes and ensuring the improvements are embedded into day-to-day activities
• Providing support to other Transition teams to ensure continuity of service is maintained on priority activities

Training & development

The FWD Elite Next Gen program offers best-in-class training led by FWD’s experienced agency professionals, who will empower young talents to smoothly transition from being employed to becoming entrepreneurs. FWD will provide them with rigorous training and development comprised of both theoretical and practical training, mastery of selling and salesmanship, mastery of recruitment, agency building, and mega agency management – supported by leading technology platforms in the industry.

 benefits

FWD Philippines provides competitive compensation and benefits to its employees. Here's a general overview:

• Competitive pay
• Incentives
• Health Maintenance Organization (HMO) plan
• Flexible work schedule
• Opportunities for career growth
• Government Mandated Benefits
• Government Mandated leave, Maternity & Paternity leave

Career progression

FWD Philippines offers exciting career opportunities and a dynamic learning environment where employees can grow and make a difference. They encourage their employees to be performers, challengers, and champions. The company provides professional growth opportunities and supports lifelong learning to enable its employees to excel in their roles.

Work-life balance

FWD Philippines is known for its flexible work schedule, allowing employees to have a better work-life balance. They have introduced the FWD Anywhere initiative, which includes an app called Workspace+ that allows employees to manage their work schedules, reserve work desks, and have the flexibility to work from anywhere. This hybrid work arrangement provides greater flexibility and a positive experience in the tech-enabled work setup.

Company culture

At FWD Philippines, we strive to build a diverse and inclusive culture, where they foster respect and celebrate people’s differences and individuality. They take pride in their diverse mix of minds, cultures, backgrounds, and experiences – allowing the people to come and bring their authentic selves to work. They give their people the freedom to explore and think of creative and innovative ideas, to challenge the norm, and to do things differently – each one aimed at playing a part in their vision of “changing the way people feel about insurance”.

About you

• Bachelor’s degree in computer science
• Knowledge and understanding of IT industry environment and business needs
• Ability to establish and manage processes and practices through collaboration and an understanding of business

Source:mycareersfuture.com

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

To personalize the whole experience, FWD enables applicants to engage with them anytime, anywhere. All processes – from application to onboarding – can be completed in one single online platform and on mobile devices for convenience.

Source/s:

• fwd.com.ph
• youtube.com
• jobstreet.com