2022 FVT Insights & Reports Analyst null

About Globe

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. They provide cellular, broadband, and mobile data services by focusing on enriching their content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. They want to enrich lives through communications by simplifying technology so that they bring customers closer to what matters most.

Your role

Ensures production of quality reports, accuracy and actionability of holistic customer-centric insights, accuracy, and executability of models

DATA BUILD & WHITELISTING

•Define Squad data requirements and support Train Lead to drive delivery

•Liaises with external teams to identify and extract data required for generating campaign and/or rewards and/or loans insights

•Creates whitelists and other data-driven requests to support squad’s deliverables, if necessary

DATA VISUALIZATION & REPORTING

•Define Squad Dashboard & reporting requirements

•Regular maintenance and delivery of simple-moderate complexity Dashboard & Report modifications, endorse High complexity to Train lead - for CDA-Data Viz team delivery

•Squad SPOC for KPI standardization - in collaboration with Train lead & CDA Data Build Team

•Ensure timeliness and accuracy of squad dashboards & reports

•Lift accuracy of forecasting models/outlook of squad KPIs

DATA INSIGHTING

•Collaborate with the squad leader in defining the right business questions, answerable by data & insights

•Develop the squad’s insight framework (data requirements covering internal, external, qualitative, and quantitative, methodology/approach, target date) to answer the pertinent business questions.

•Creates and continuously updates robust portraits of squad-level target consumer segments based on insights, behaviors, and sentiments (ex. MDS Lapser Profile, Loans Taker Profile, Rewards Redeemer Profile)

•Assist campaign designer and business analyst in testing campaign hypotheses

•Assist campaign designer and business analyst with an output of statistical models and their usage

•CRM: Provide squad level insights based on data from the customer, campaign, and channel interaction history, Lead squad level campaign deep, dives, post mortems & recommendations to lift campaign & channel response & efficiencies; Support the development of Squad Campaign level P&L - for integration by train insights & reports lead

DATA SCIENCE, MODELING, ADVANCED ANALYTICS

•Drive and Define Squad-specific  Modeling Requirements;

•Deliver models if the squad has capability/capacity, endorse to Train lead model requirements that are beyond the squad’s capability & capacity

CRM: Deliver squad Customer Path to purchase models  (ie Sanky charts) to define a customer’s end-to-end journey & path to purchase; Next Best Offer Models (in collaboration with CDA Data Science), Collaborate with CDA (EDO-AA w/ FV Tribe MS) on higher level models such as Next Best Offer / Offer Optimization and maintenance/monitoring of existing CRM models  (ie Churn, Product propensity, Missed Reg, Uplift Models

Training, development & rotations

Globe has invested more than P63 million in the learning and development of its over 8,000 employees through Globe University. Of the total Learning & Development budget, the company invested approximately P8.3 million in Newton, an online learning platform that provides employees access to a wide range of eCourses which they may take at their own pace and time to support their professional development.

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Compensation & benefits

Workers are entitled to the following rights:

• Equal work opportunities for all
• Security of tenure
• Specified work days and work hours
• Weekly rest day
• Safe working conditions
• Rightful wage and payment of wages
• Self-organization and collective bargaining
• Compensation benefits for work-related contingencies

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Career progression

Globe University, the company’s training arm, focuses on creating and providing collaborative and diverse learning experiences to enhance the capabilities of all Ka-Globe. Learning and development programs help upskill the workforce. Well-equipped and happy employees make for better customer service, aside from boosting their overall performance while working remotely. 

Work-life balance

Increased productivity while achieving common goals, trust and respect among co-workers, furthering one’s career with strong support in the workplace, developing long-lasting relationships, and, more importantly, a healthy work-life balance are positive results of having a good relationship with co-workers.

Managing boundaries is the key to ensuring that they do not leverage relationships unfairly or create an environment of favoritism. They also emphasized the need to treat each team member with equal care, consideration, and respect. Whenever possible, it is important to include other people in work projects to further diversify their knowledge and perspectives. Importantly, they must be able to say NO even to their work friends to develop a culture of trust in respect. 

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Company culture

For a decade now, Globe has adopted a very customer-centric culture where the customers serve as a beacon for everything the company does.  This focus on the customer is key to the success of Globe over the years.

Keeping customers happy also translates to satisfied shareholders and motivated employees. This in essence is the principle behind Globe's Circle of Happiness that resides at the core of the company's culture. 

How to apply

To apply for this position, simply click the “Apply” button on this page

Source/s:

• globe.com.ph
• ph.indeed.com