Guest Services Officer null

About IHG Hotels and Resorts

IHG Hotels & Resorts is one of the world’s leading hotel companies, with around 345,000 colleagues working across more than 100 countries to deliver True Hospitality for Good. 

Your role & responsibilities

The Guest Services Officer will be happy to welcome their guest to the establishment and take care of all their needs. They offer front desk services to guests, assign rooms, and take care of administrative duties.

Responsibilities:

• Responsible for taking care of guests from the time they book their room through to when they leave. 
• Responsible for assisting with check-in and checkout. 
• You will address and escalate customer complaints.
• You will provide information about the facilities, programs, and other services available at the resort.

Source: bestcareerguide.com

Training & development

IHG is passionate about inspiring the next generation of hospitality professionals. Their IHG Skills Academy program is a new virtual learning platform, created to help anyone around the world gain valuable employment and life skills online as well as through work experience, internships, and apprenticeships.

Benefits

They give their people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business. 

Career progression

IHG often promotes from within the organization, which means that employees who demonstrate their skills, dedication, and potential have the opportunity to move up the career ladder. This can lead to roles in management, leadership, and even international assignments. As you build your expertise, you'll have the chance to shape your unique career path within the company.

Work-life balance

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. They know that to work well, they need to feel well – both inside and outside of work – and through their "myWellbeing" framework, they are committed to supporting well-being in your health, lifestyle, and workplace.  

Company culture

At IHG, they want to open doors, break down barriers, and create meaningful differences so you feel proud to belong here. They are committed to increasing the diversity of their leadership and talent and putting the right decision-making process around actions so all colleagues feel included, valued & respected.

About you

• Familiarity with hospitality industry standards.
• A customer-oriented and professional attitude.
• An outgoing personality.
• Outstanding communication abilities.
• Excellent organizational and time-management skills.

Source: resources.workable.com

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career page where you can see the "Apply" button.

Source/s:

• ihg.com
• youtube.com