A minimum of 3 years of experience in workforce management, specifically in real-time and scheduling roles.
Demonstrated ability to manage scheduling for large teams.
Strong analytical mindset with a creative approach to solving complex scheduling and adherence challenges.
Experience managing multi-skill environments, balancing the demands of various lines of business, and addressing real-time issues such as shrinkage and staffing imbalances.
Outstanding communication skills, capable of effectively conveying complex information to diverse stakeholders.
Proactive and decisive, with the ability to make quick, informed decisions in high-pressure scenarios.
Advanced expertise in Excel, including functions such as LOOKUP, INDEX, IFS, Pivot Tables, MATCH, table arrays, and macros.
Educational background in Engineering, Mathematics, Business Administration, Computer Science, Data Science, or a related field, with a strong foundation in analytical thinking.