Customer Service Representative (Mandarin proficiency) null

Duties

• Familiar with customer service workflow, guide and supervise the daily customer service work of outsourced customer service.
• Regularly organize outsourcing customer service business knowledge according to the training plan within the department.
• Online inspection of outsourced customer service responses, online and off-line groups to assist outsourced customer service to solve difficult problems.
• Assist outsourced customer service to use flexible discourse to appease and solve customer problems, and get user satisfaction and recognition in the process.
• Be able to face problems and customers with a better mindset, have better emotional intelligence and emotions to solve customer problems.

Qualifications:

• Mandarin fluency is a must.
• 1-2 years of mature customer service experience, excellent sports handicapping knowledge, understanding of e-sports, lottery related, experience in sports handicapping is preferred.
• Have excellent professional ability and professional quality, can use basic office software, typing 50 words/minute, strong execution.
• with strong communication skills, organizational and coordination skills and problem-solving skills, able to withstand a certain amount of work pressure.