Technical Support Engineer null

About Integrated Computer Systems

For over 40 years, the company has built a trusted reputation with partners and clients in different industries across the country. ICS has been widely recognized for its integrity, commitment, and service, and continues to fulfil its promise of seeing customers through from end to end.

Your responsibilities

Under the direction of the CSD Supervisor or Manager, provide technical service and support to relevant customers by:

• Being the resource person on entry-level IT-based products and solutions.
• Doing evaluation and testing on entry-level IT products.
• Provide resolution to escalated problems on supported entry-level IT products and software.
• To do on-site diagnosis, isolation and assessment of computer-related technical problems; troubleshooting and preventive maintenance of PCs, laptops and printers.

Training & development

ICS is an ideal organization to be the training ground to gain knowledge, skills and expertise in the technology world. They provide technical and sales training to their employees for their employee's career growth and development.

Compensation & benefits

According to research, the salary estimate is PHP 26,000 - PHP 34,000 per month. Some of the benefits may include:

• SSS
• Pag-ibig
• Phil-health
• 13th-month pay
• Service Incentive Leave
• Health Insurance

Career progression

ICS believes in promoting from within, newly hired employees can look forward to career and professional growth opportunities. Enrichment and engagement programs are spread throughout the year to serve and reward the employees for their hard work and achievements. They hold activities geared towards both personal and career growth. 

Work-life balance

ICS working hour is from Monday to Friday 8:00 am to 6:00 pm. The top management is very approachable and friendly to their employees, and they are open to any kind of recommendation or concern. Employees have highly driven individuals who work well together and they have a work-life balance so they can enjoy both the fullest.

Company culture

They build a culture that espouses the following core values:  

• Integrity- Trustworthiness, transparency, consistency in positive actions, not dependent on whether others are watching or not. 
• Commitment- Dedication, loyalty to the job, to the customer, to the team, and to the organization.
• Service quality- Doing the right things right, the first time, on time, and all the time to exceed customer expectations.

About you

• Fresh graduates are welcome to apply, provided with related exposure during their internship.
• A degree holder; associate; or diploma in any computer-related course
• At least one (1) year of working experience in hands-on technical support, preferably in an IT or related industry
• Above-average communication skills and strong customer service orientation
• Willing to be assigned anywhere in Metro Manila

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career page where the application can be filled out and submitted directly.

Source/s:

• ics.com.ph
• mynimo.com
• joblum.com
• youtube.com
• ph.indeed.com