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About KMC Solutions

KMC is the largest flexible space and talent-as-a-service provider in the Philippines. Their impressive portfolio of flexible workspaces and access to top talent makes it easier than ever to do business in the Philippines.

Your role & responsibilities

• Provides first-line investigation and diagnosis  
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines  
• Escalates unresolved incidents/service requests within agreed timescales  
• Logs relevant incident/service request details per help desk procedures  
• Communicates with the client regarding incident progress  
• Ensures tickets are always updated until issues are resolved  
• Conducts hardware and software maintenance and support  
• Performs IMAC (Install, Move, Add, and Change)  
• Local network support and/or assists centralized Network team  
• Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers, and scanners  
• Assists Asset Management Team in the inventory of IT assets  
• Performs deployment and movement of IT assets  

Training & development

The company provides comprehensive training and development programs to equip its employees with practical skills and knowledge through workshops, mentorship, and real-world project exposure.

Benefits

They offer attractive salaries and benefits plus you get to work in some of the Philippines ' best workspaces. Their employees also get to enjoy exclusive discounts, rewards and freebies, and monthly events.

Career progression

KMC offers multiple career paths to fresh graduates and professionals of various skill levels, guiding their advancement in their respective industries. They are committed to finding the right opportunities for you and care about your growth. They will encourage you to work hard and reach your full potential while delivering results that matter to you as professionals.

Work-life balance

They provide you with truly unique work experience by fostering a unique culture built around the needs of their community. They engage you through forums and programs that help augment your team's professional capabilities, events for learning new hobbies, and they have their own foam party.

Company culture

At KMC, they foster an inclusive and positive workplace for all. They push their members to succeed in everything they do through their collaborative work environment. They encourage their community to work hard and reach their full potential while delivering results that matter to their members and you as professionals.

About you

• Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent   
• Knowledgeable in MS-Windows Environment, MS-Office, and Office 365 applications  
• Willing to be assigned to multiple locations  
• Excellent English communication skills both verbal and written  
• Willing to work on shifting schedule, Holidays, weekends, and Night shift  
• Experience and knowledge in Active Directory and ticketing systems is a plus  

How to apply

Please click the "Apply on employer site" button on this page.

Source/s:

• kmc.solutions
• youtube.com