Support Service Desk Analyst null

About LSEG 

LSEG helps organizations fund innovation, manage risk and create jobs by partnering with customers at every point in the trade lifecycle from informing their pre-trade decisions and executing trades to raising capital, clearing, and optimization.

Your role & responsibilities

• Ensure that the highest levels of service are delivered to clients.
• Provide first-line investigation and diagnosis, resolving at first contact whenever possible and keeping customers informed of progress.
• Assess the impact and urgency of cases and gather appropriate information for the request.
• Responsible for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLAs and that all issues are resolved quickly and efficiently.
• Management of escalation through other teams, ensuring high-quality feedback and service to customers at all times.

For further details, please click the “Apply on employer site” button on this page.

Training & development

From day one you will be aligned to a division, where you will access divisional and global learning opportunities and experiences. They will provide curated learning pathways through leading learning platforms, a chance to connect with subject matter experts within LSEG, and the opportunity to pursue a professional qualification that supports to build critical skills relevant to your area of specialization, aiming to develop your knowledge and skills – with a global and divisional focus. 

Benefits

LSEG offers a range of tailored benefits and support, including:

• Healthcare
• Retirement Planning
• Paid volunteering days
• Well-being initiatives.
• Sharesave Plan 
• Life Assurance
• Critical Illness Insurance
• Income Protection
• Dental Insurance
• Private Medical Insurance
• Personal Accident Insurance
• Mortgage Advice
• Personal Travel Insurance

Read more here...

Career progression

LSEG is a place where you can take your career in any direction. They believe in the career philosophy of “My Career. My Opportunity. My Future.”, empowering you with the tools and structure needed to broaden your skills. Beyond the program, you can look forward to opportunities to advance your skills and learning at every stage of your career. Their scale and global presence allow you to deepen your abilities and expertise and take the next steps on your journey to achieving your career ambitions.

Work-life balance

Awesome place to work. Benefits and pay are market competitive. The leadership team are supportive and has a positive work culture that supports employee as evident in their hybrid work setup (3 days office 2 days home). It's a great place to work as the people you work with daily are true team players. Coworkers truly help out each other within a team environment.

Company culture

LSEG is committed to embedding an inclusive culture at LSEG that values diverse perspectives and embraces diversity of every kind. They express the culture they are building in three pillars:

• Connect - they work as one company to serve their customers. 
• Create opportunity - they dare to think differently.
• Deliver excellence - they execute to the highest standards.

About you

• Bachelor’s Degree, Finance, or related degrees preferred.
• Good understanding and awareness of IT terminologies.
• Ability to translate technical language into user-friendly information.
• Good decision-making skills (able to act decisively under pressure).
• Highly motivated and energetic team player, determined and driven with a can-do attitude.

For further details, please click the “Apply on employer site” button on this page.

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career page where the application can be filled out and submitted directly.

Source/s:

• lseg.com
• youtube.com