eCommerce Customer Service Specialist null

About LUXASIA

Luxasia is the leading beauty omnichannel brand-building in the Asia Pacific, partnering with more than 120 luxury beauty brands. The integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management.

Your responsibilities

• Respond to eCommerce Customer Service chats.
• Provide real-time response to customer’s inquiries and concerns and ensure the brand provides the highest level of customer service.
• Assist in addressing customer’s order concerns and liaise with respective teams until the concern is closed.
• Document customer concerns.
• Report customer concerns to the marketplaces as needed.
• Upsell products to customers.
• Remain up-to-date with brand campaigns, product catalog, promo offers, and category trends.
• Aid the E-commerce Operations team in arranging special deliveries, filing claims, and tracking returns, among others.

Training & development

They grow you by building your competencies and unleashing your potential. They have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the Asia Pacific. With Luxasia, you get to be an entrepreneur, running the business like it is your very own. They give you autonomy but not without guidance and genuine care. 

Benefits

Luxasia comes with a variety of benefits, some of which include:

• Fun, work hard, play hard culture
• Public Transport Accessibility
• Fast-Growing Company
• Beauty Samples
• Staff Discounts
• Insurance benefits
• Retirement benefits
• Vacation policy 

Career progression

Working at Luxasia has been rewarding on both professional and personal levels, with many opportunities to explore different roles, such as retail operations and training. It has allowed people to gain different experiences and understand the business better.

Work-life balance

The company has a good working environment. Employees are good to be around, and you can learn multiple things you can care about. The company is committed to continuously creating an environment where everyone realizes their potential and belonging.

Company culture

Together as #OneTeam, they celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. 

About you

• Strong communication and writing skills
• Strong project management skills
• Strong attention to detail
• Strong problem-solving skills
• Knowledge on beauty
• Quick learner with the ability to absorb extensive information on brand’s products and product offerings
• Ability to multi-task, prioritize, and manage time effectively

How to apply

To apply for this role, click on the "Apply on employer site" button.

Source/s:

• luxasia.com
• youtube.com
• jobstreet.com