Process Expert - Exception Handling null

We Offer

• Maersk being the global leader in the industry, you’ll have the opportunity to work for a large global organization and get exposure to excellent processes and systems.
• You will join an organization that offers a challenging and rewarding career where everyone’s contribution is valued and rewarded.
• On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You’ll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
• On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.

Key Responsibilities

• Assist customers with their issues, while keeping close communication with our co-workers locally or overseas to ensure prompt handling of exceptions or concerns.
• Read and reply to correspondences with both internal stakeholders and customers within SLAs as defined for the specific communication channel.
• Facilitate completion of documentation process, and actioning of open export tasks.
• Propose and support initiatives for continuous improvement of Customer Service processes.
• Ensure best practices from other areas or functions are considered and shared within the team.

Requirements

• Bachelor’s Degree holder
• Excellent written & verbal communication skills.
• Proficiency in Microsoft Office applications is a plus
• Ability to work under pressure and according to standard processes
• Strong service mindset with a sense of urgency
• High attention to detail, critical thinker
• Team player, skilled in coordinating and working with different types of colleagues