Implementation Specialist null

Job Overview

The Electronic Health Record (EHR) Implementation Specialist is responsible for customizing medical software to client requirements.

Perks and other benefits

• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free lunch/dinner and unlimited coffee and ice cream daily (for on-site employees)
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident insurance
• Relocation allowance for new hires (from Outside Cebu)
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
• International travel opportunities (India and US office)

Our Recruitment Process

• Candidate Application Form
• General Assessment 
• Initial Interview (Virtual)
• Final Interview (Virtual)
• Job Offer
• Training

Responsibilities

• Work directly with clients remotely through chat or call to provide first-call resolutions on the software issues they encountered
• Work on assigned emails on issues received via email
• Will be in charge of IMS Product training, VN customization, Letters and Forms, and Value-Added Services
• Take care of client calls and transfer to the designated department if necessary
• Escalate issues encountered if further troubleshooting is needed
• Coordinate with internal teams depending on clients' requests

Qualifications

• Preferably a graduate of any medical-related program but college level with relevant BPO experience
• Fresh graduates are welcome to apply
• ESL/Training experience is a plus
• Confident, have high self-esteem and must be tech-savvy
• Good English communication skills
• Basic knowledge of medical terminologies
• Easy going and independent
• Can work with less supervision
• Stable internet connection and a conducive work environment at home
• Physically fit to work in a BPO setting
• Willing to work in our Cebu IT Park office at least once a week
• Willing to work during holidays and weekends