Medical Software Implementation Specialist null

Job Overview

A Medical Software Implementation Specialist trains healthcare professionals to use new our Electronic Health Records software.

• Work Arrangement: Temporary work from home. Once the pandemic situation is better, the Clinical Applications Specialists may be required to report to our office.
• Holidays: All national Philippines and USA holidays are observed.

Rewards Package

• 5,000 New Hire Bonus
• Robust and effective Government Benefits Administration
• Relocation allowance for new hires (from Outside Cebu)
• Free lunch/dinner and unlimited coffee and ice cream daily (for on-site employees)
• Free Health insurance with 1 free dependent
• Free Life insurance
• Free Accident insurance
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
• International travel opportunities (India and US office)
• Paid time off—public holidays, vacation, and personal time off

Responsibilities

• Work directly with clients remotely through chat or call to provide first-call resolutions on the software issues they encountered
• Work on assigned emails on issues received via email
• Will be in charge of IMS Product training, VN customization, Letters and Forms, and Value-Added Services
• Take care of client calls and transfer to the designated department if necessary
• Escalate issues encountered if further troubleshooting is needed
• Coordinate with internal teams depending on clients' requests

Qualifications

• Preferably a graduate of any medical-related program but college level with relevant BPO experience
• Fresh graduates are welcome to apply
• ESL/Training experience is a plus
• Confident, have high self-esteem and must be tech-savvy
• Must score exceptionally high in our online aptitude exams
• Good English communication skills
• Basic knowledge of medical terminologies
• Must PREFER to work in a graveyard shift
• Easy-going and independent
• Can work with less supervision