Digital Service Associate null

About RCBC

The Rizal Commercial Banking Corporation (RCBC) is majority-owned by the Yuchengco Group of Companies (YGC), one of the oldest and largest conglomerates in Southeast Asia covering over 60 businesses. It is among the largest private domestic banks in the country in terms of assets and has a network of over 444 branches and 2,492 ATMs and ATM Go units as of end-March 2022. 

Training, development & rotations

Their Retail Banking Group (RBG) played a front-line role in their efforts to minimize business disruptions and reach out to retail customers. As an immediate response, RBG’s sales and service support units were reorganized and deployed to help address the banking needs of their customers in their branches. They also conducted virtual training sessions to empower their branch sales personnel to digitally onboard new customers. These efforts led to an increase in their retail banking customer base to 1.6 million in 2020 from 1.5 million, previously. 

Compensation & benefits

RCBC's compensation policy is based on the principles of fairness, transparency, and performance-based rewards to encourage employees' long-term commitment to the Bank. They commit to paying their employees’ salaries/compensation consistent with job performance and the requirements of the law and one that is competitive with the banking industry to attract and retain the best talents. Remuneration for senior officers varies according to rank, function, and performance.

• Satisfaction among employees
• Equity in the workplace
• Organization’s investment in human resources
• Quality of benefits
• Protection of employees’ well-being
• Employee engagement and retention
• Work-life balance
• Understanding of Bank’s mission, vision, and strategies
• Talent acquisition and development and organization’s investment in training, and the degree to which the investment is made across the entire employee base
• Approach to communicating significant operational changes 
• Negotiations for determining working conditions and terms of employment or for regulating relations between employers and workers 
• Equity in the workplace, elimination of gender bias, and equal opportunity

Career progression

Their effort to provide careers to new graduates and to ensure effective talent development resulted in the following:

• 16 graduates of the 11th batch of the Officers Development Program (ODP) were deployed to junior officer positions in the Bank.

• 3 trainees graduated from the eighth batch of the General Operations Learning and Development (GOLD) Program for the Customer Support Services Segment.

• 8 trainees graduated from the 2nd batch of the General Operations Learning and Development (GOLD) Program for Branch Support Services Segment. The seven-month GOLD program aims to develop a pool of junior officers with strong operations backgrounds and risk orientation for both head office and branch operations

Company culture

Understanding key risks and essential elements of risk management and the culture of the organization is a critical skill for senior employees. These should be reflected in the development plans for employees. Succession planning processes for key management positions include risk management experience and not only revenue-based accomplishments. Training programs are available for all staff to develop risk management competencies.

About you

• Graduate of any 4-year business-related course
• Fresh graduates are welcome to apply.

How to apply

To apply for this position, simply click the “Apply” button on this page

Source/s:

• rcbc.com
• glassdoor.com