2022 Customer Care Representative null

About San Miguel Corporation

San Miguel Corporation started in 1890 initially as La Fábrica de Cerveza de San Miguel. The company became the first brewery in Southeast Asia, eventually expanding overseas by 1914.

More than 100 years later, San Miguel Corporation evolved into a diversified conglomerate with more than 20 subsidiaries. These subsidiary companies engage in several businesses:

• Banking
• Food and beverage
• Fuel and oil
• Infrastructure
• Packaging
• Power and Energy
• Stock transfer service

Your role

To provide call center services to support the bank’s customer improvement initiatives in the following areas:

• To provide a single point of contact for selected products and services
• To maximize available manpower and other resources
• To standardize the service level provision

Credit Card Processing

• Product Features
• Application Related Concerns
• Card/Account-Related Concerns
• Changes in Customer Info
• Transaction Related
• Fee Related
• Loyalty Points Related Inquiry
• Promo Related
• Merchant related Inquiries

Deposit and Loan Products

• Gives resolution to  simple inquiries or  concerns regarding  product features,  prevailing interest rates, and indicative FX rates
• Provides referral of complex product inquiries or concerns to the appropriate unit in the bank
• Reverts to clients based on feedback for complex product inquiries or concerns
• Follows up on pending requests

Cash Management and Alternative Delivery Channels

• Responds to frequently asked questions (FAQ) – product features, processes
• Fulfills client requests:
• Provision of User ID
• Resetting of Account
• Follows up on status requests, unresolved complaints, and/or queries
• Handles products and services for corporate clients and Retail Internet Banking (RIB).
• Handles client complaints
• Technical – the problem is confined to the client (bug). May take a while before the problem is resolved
• Financial – double posting, erroneous charging, etc.
• Executes requirements that need 24/7 availability, especially during tax deadlines and payroll period
• Transfers calls

E-Banking Services

• Tags lost and captured cards
• Provides E-Bank services such as:
• ATM maintaining balance
• Debit without dispense – Issuer and Acquirer (Bnet/Megalink/ExpressNet),  

Acquirer Mastercard/Visa and On-branch/Interbranch (proprietary)

• Bills payment – Erroneous and Unposted
• Interbank fund transfer unposted – Issuer/Acquirer
• Unreadable ATM pin mailer
• Unauthorized withdrawals
• Cannot access the account
• Captured card – BOC, Bancnet/Megalink/ExpressNet cards, and International cards
• ATM locations, branch locations, and telephone numbers
• Account and ATM maintaining balance
• Number of tries to withdraw per day
• Demagnetized ATM cards
• Service charge inquiries and IBFT inquiry
• ATM account opening requirements
• Bancnet products and services

Compensation & benefits

• Paid Sick Leave
• Paid Holidays / Vacation
• Life Insurance/Disability
• Education/Training/Tuition/Certification Reimbursement
• Cell Phone
• Casual Dress/Atmosphere
• Company Car / Automobile

Work-life balance

Successful candidates will thrive at San Miguel Corporation if they can navigate the intricacies of a steep workplace hierarchy. The conglomerate remains a good choice for starting a career because of two key reasons: job security and growth opportunities.

Company culture

Fresh grads can expect a healthy work-life balance when they join San Miguel Corporation. It seems achievable partly because of a routine schedule. Most employees work during regular business hours from Monday to Friday.

Employees also wear uniforms that are provided by the company. In other words, young new hires don’t have to spend a lot on business attire.

The biggest challenge for fresh grads, however, would be intense competition to climb the corporate ladder. Some employees have worked for over 20 years at San Miguel Corporation, and their journey toward a promotion wasn’t easy.

Many insiders still agree that the company is a great place to start a career. While a large workforce implies stiff competition, it also symbolizes the strength of an established conglomerate.

About you

• Graduate of 4-yr course;
• preferably with a banking/finance background or at least owns a credit card;
• good analytical and communication skills;
• strong mathematical skills

How to apply

To apply for this position, simply click the “Apply” button on this page.

Fresh grads should anticipate a rather drawn-out hiring process at San Miguel Corporation which it may take several weeks. On average, the company may finish the recruitment stages within 23 days.

The general selection rounds involve five stages:

1. Online application
2. Aptitude/written test
3. Initial interview
4. Technical interview
5. A background check (eg drug test)

Source/s:

• sanmiguel.com.ph
• glassdoor.com
• ph.prosple.com