S.C. Johnson is a leading manufacturer of household cleaning products and products for home storage, air care, pest control, and shoe care, as well as professional products. A family company, led by the Johnsons family of Racine, Wisconsin. The Chairman and CEO, Fisk Johnson, is the fifth generation of the family to lead the company.
Your responsibilities
Proactive order management and anticipating and solving issues relating to customer orders
Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
Escalation of stock allocation and customer service issues to Team Leader
Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
Identifies and implements process improvements and identifies efficiencies and best practices
Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business
Training & development
The company’s global Organization & Talent Development group offers learning opportunities and experiences such as:
Onboarding materials to help you:
Navigate through the first few weeks and months
Ground you in company history and accomplishments
Learn about the different functions of the company
Introduce you to employee programs
A personalized development plan to help you shape your career
eLearning opportunities that cover more than 170 topics
Learning activities for each functional area
Benefits
Some of the ways they compensate their employees for their hard work and dedication to living the spirit of SC Johnson may include:
Subsidized health care benefits
Maternity/paternity/adoption leave
Recreation and fitness centers
Vacation purchase options
Paid sabbaticals
Flexible work arrangements
Counseling services,
Child care
Onsite training
Career progression
At SC Johnson, you can grow your skill set and make an early and significant impact on the business and the planet. They have a formal and rigorous performance management process designed to ensure that all employees get the input they need to grow professionally and be the best leader of the generation.
Work-life balance
Regular communication meetings with open Q&A and annual opinion surveys to gather thoughts are just a few ways that SC Johnson shares information and makes it easy for employees to be heard. Also, the company offers flexible work arrangements and a variety of family-oriented programs.
Company culture
SC Johnson believes their culture and people set them apart from other companies. The people at SC Johnson are competitive, collaborative, and ready for anything. They push limits and exceed expectations. It’s the spirit that drives their teams and helps them build iconic brands that improve the world around them.
About you
College Degree or equivalent on-the-job experience
Previous Customer Services experience
Must be a fluent English speaker
SAP experience (desirable)
0-2 years experience in similar roles
Process improvement orientation
Strong ability with Microsoft Office tools and other computer systems
Excellent communication and interpersonal skills
Strong proactivity and personal ownership
Flexibility to address critical business needs
Background working in a multicultural environment advantage
Lean capability/Project management skills
Fresh Grad accepted
How to apply
To apply for this position, click the “Apply on employer site” button on this page.
SCJ stages of the recruitment process:
Finding the role that fits you.
Submitting your application.
Interviewing at SCJ.
Receiving your offer.
Pre-Hire process.
Source/s:
scjohnson.com
youtube.com
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Diploma or higher
Study Field
B
Accounting
Finance
Management
Work rights
The opportunity is available to applicants in any of the following categories.