Analyst, Customer Fulfillment - Bahasa null

About SC Johnson 

Their story is one of adventure, innovation, and the power of family. Over 130 years ago, their founder and namesake, Samuel Curtis Johnson, was met with a challenge and answered with an ingenious solution. It’s his perseverance and commitment that remain the foundation for SC Johnson.

Your role & responsibilities

• Proactive order management and anticipating and solving issues relating to customer orders
• Liaise with customers to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
• Day-to-day liaison between LSP and local country (Sales, Logistics & Finance Departments)
• Escalation of stock allocation and customer service issues to Team Leader
• Management of customer inquiry resolution through the development and implementation of action plans to eliminate the source problem
• Identifies and implements process improvements and identifies efficiencies and best practices
• Conducts trade visits with sales representatives if required and visits local country as a representative of SSC as necessary
• Collaborates with the E-commerce department to solve systems issues
• Develops and maintains customer service performance reporting systems to assist the local country in the efficient management of its business

Training & development

The company’s global Organization & Talent Development group offers learning opportunities and experiences such as:

• A personalized development plan to help you shape your career.
• eLearning opportunities that cover more than 170 topics.
• Learning activities for each functional area.
• Onboarding materials to help you:

1. Navigate through the first few weeks and months.
2. Ground you in company history and accomplishments.
3. Learn about the different functions of the company.
4. Introduce yourself to the employee's program.

Compensation & benefits

• Competitive pay.
• Beyond the paycheck.
• Generous benefits.
• Program for families.
• Prosple salary range is Php 25,000 to 42,500.

Read more here...

Career progression

At SC Johnson, you can grow your skill set and make an early and significant impact on the business and the planet. They have a formal and rigorous performance management process designed to ensure that all employees get the input they need to grow professionally and be the best leader of the generation.

Work-life balance

Regular communication meetings with open Q&A and annual opinion surveys to gather thoughts are just a few ways that SC Johnson shares information and makes it easy for employees to be heard. Also, the company offers flexible work arrangements and a variety of family-oriented programs.

Company culture

SC Johnson believes their culture and people set them apart from other companies. The people at SC Johnson are competitive, collaborative, and ready for anything. They push limits and exceed expectations. It’s the spirit that drives their teams and helps them build iconic brands that improve the world around them.

About you

• Bachelor's Degree in any course
• 0-2 years experience in similar roles (Customer Service or Shared Service environment)
• Excellent oral & written communication skills
• Strong Customer Service skills
• Solid accuracy and attention to detail
• Process-oriented
• Knowledge in Excel
• Fluent or strong English/Bahasa

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

SCJ stages of the recruitment process:

• Finding the role that fits you.
• Submitting your application.
• Interviewing at SCJ.
• Receiving your offer.
• Pre-Hire process.

Source/s:

• scjohnson.com
• glassdoor.com
• youtube.com