Customer Fulfillment, Analyst - Japanese null

About SC Johnson 

S.C. Johnson is a leading manufacturer of household cleaning products and products for home storage, air care, pest control, and shoe care, as well as professional products. A family company, led by the Johnsons family of Racine, Wisconsin. The Chairman and CEO, Fisk Johnson, is the fifth generation of the family to lead the company.

Your responsibilities

• Proactive order management and anticipating and solving issues relating to customer orders
• Liaise with customers to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
• Day-to-day liaison between LSP and local country (Sales, Logistics & Finance Departments)
• Escalation of stock allocation and customer service issues to Team Leader
• Management of customer inquiry resolution through the development and implementation of action plans to eliminate the source problem
• Identifies and implements process improvements and identifies efficiencies and best practices
• Conducts trade visits with sales representatives if required and visits local country as a representative of SSC as necessary
• Collaborates with BPT to solve systems issues
• Develops and maintains customer service performance reporting systems to assist the local country's inefficient management of its business

Training & development

The company’s global Organization & Talent Development group offers learning opportunities and experiences such as:

• Onboarding materials to help you:
  1. Navigate through the first few weeks and months
  2. Ground you in company history and accomplishments
  3. Learn about the different functions of the company
  4. Introduce you to employee programs
• A personalized development plan to help you shape your career
• eLearning opportunities that cover more than 170 topics
• Learning activities for each functional area

Benefits

Some of the ways they compensate their employees for their hard work and dedication to living the spirit of SC Johnson may include:

• Subsidized health care benefits
• Maternity/paternity/adoption leave
• Recreation and fitness centers
• Vacation purchase options
• Paid sabbaticals
• Flexible work arrangements 
• Counseling services,
• Child care
• Onsite training

Career progression

At SC Johnson, you can grow your skill set and make an early and significant impact on the business and the planet. They have a formal and rigorous performance management process designed to ensure that all employees get the input they need to grow professionally and be the best leader of the generation.

Work-life balance

Regular communication meetings with open Q&A and annual opinion surveys to gather thoughts are just a few ways that SC Johnson shares information and makes it easy for employees to be heard. Also, the company offers flexible work arrangements and a variety of family-oriented programs.

Company culture

SC Johnson believes their culture and people set them apart from other companies. The people at SC Johnson are competitive, collaborative, and ready for anything. They push limits and exceed expectations. It’s the spirit that drives their teams and helps them build iconic brands that improve the world around them.

About you

• College Degree or equivalent on-the-job experience
• Previous Customer Service experience
• Must be a fluent English speaker
• SAP experience (desirable)
• 0-2 years experience in similar roles
• Process improvement orientation
• Strong ability with Microsoft Office tools and other computer systems
• Excellent communication and interpersonal skills
• Strong proactivity and personal ownership
• Flexibility to address critical business needs
• Background working in a multicultural environment advantage
• Lean capability/Project management skills
• Fresh Grad accepted

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

SCJ stages of the recruitment process:

• Finding the role that fits you.
• Submitting your application.
• Interviewing at SCJ.
• Receiving your offer.
• Pre-Hire process.

Source/s:

• scjohnson.com
• youtube.com
• glassdoor.com