HR Delivery Center Japanese Speaker, Associate null

About SC Johnson 

S.C. Johnson is a leading manufacturer of household cleaning products and products for home storage, air care, pest control, and shoe care, as well as professional products. A family company, led by the Johnsons family of Racine, Wisconsin. The Chairman and CEO, Fisk Johnson, is the fifth generation of the family to lead the company.

Your responsibilities

• Responds to questions on administrative procedures and practices via multiple channels such as phone, case management system, and live chat. Uses systems to document and escalate as needed following the appropriate processes
• Educates employees of HR Services available to them and encourages self-service tools such as the HR Portal and other systems as needed
• Researches and resolves all problems/queries in a timely manner. Must be able to work on more than one issue simultaneously and prioritize the urgency of requests
• Ensures that documentation and employee requests meet the policy for each process
• Utilizes multiple online systems to answer questions, complete requests, and ultimately resolve employee and HR needs
• Actively contributes to delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction, driving performance, and achieve results
• Understands and utilizes HR systems including Workday and the Employee Portal including Self Service, Knowledge base, and Case Management
• Ensures consistent application of HR policies and state, federal, and/or country laws and practices

Training & development

The company’s global Organization & Talent Development group offers learning opportunities and experiences such as:

• Onboarding materials to help you:
  1. Navigate through the first few weeks and months
  2. Ground you in company history and accomplishments
  3. Learn about the different functions of the company
  4. Introduce you to employee programs
• A personalized development plan to help you shape your career
• eLearning opportunities that cover more than 170 topics
• Learning activities for each functional area

Benefits

Some of the ways they compensate their employees for their hard work and dedication to living the spirit of SC Johnson may include:

• Subsidized health care benefits
• Maternity/paternity/adoption leave
• Recreation and fitness centers
• Vacation purchase options
• Paid sabbaticals
• Flexible work arrangements 
• Counseling services,
• Child care
• Onsite training

Career progression

At SC Johnson, you can grow your skill set and make an early and significant impact on the business and the planet. They have a formal and rigorous performance management process designed to ensure that all employees get the input they need to grow professionally and be the best leader of the generation.

Work-life balance

Regular communication meetings with open Q&A and annual opinion surveys to gather thoughts are just a few ways that SC Johnson shares information and makes it easy for employees to be heard. Also, the company offers flexible work arrangements and a variety of family-oriented programs.

Company culture

SC Johnson believes their culture and people set them apart from other companies. The people at SC Johnson are competitive, collaborative, and ready for anything. They push limits and exceed expectations. It’s the spirit that drives their teams and helps them build iconic brands that improve the world around them.

About you

• Bachelor’s degree in business, HR, or related discipline required
• Bilingual English and Japanese Speaker is required (minimum of N3 level)
• 0-2 years of experience in HR, Shared Service Organizations, Contact Center / Customer Service experience
• Knowledge of HR functions, processes, and operations, including talent, data administration, or compensation/benefits administration preferred
• Experience in using Service Center technologies (e.g. ticket management like ServiceNow, knowledge management, telephony/chat, email, document management, etc.) is a plus

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

SCJ stages of the recruitment process:

• Finding the role that fits you.
• Submitting your application.
• Interviewing at SCJ.
• Receiving your offer.
• Pre-Hire process.

Source/s:

• scjohnson.com
• youtube.com
• glassdoor.com