Technical Support Engineer Internship null

About ShopBack

The ShopBack Group stands at the forefront of Asia-Pacific's shopping, rewards, and payments platform, catering to over 38 million shoppers across ten markets. Offering a diverse suite of products, including Cashback for online and in-store purchases, vouchers, enticing deals, and versatile payment options, ShopBack ensures a comprehensive and rewarding experience for its users.

Your role

Responsibilities:

• Monitoring issues and conducting daily quality control tasks
• Provides tier-2 support for internal and external service applications with accuracy and promptness to meet SLAs
• Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting step
• Updating self-help documents so customers/employees can try to fix problems by themselves
• Testing and reporting defects to enhance issue resolution lifecycle

Training & development

ShopBack provides a range of training initiatives, including the ShopBack Academy—an online platform offering courses in digital marketing, data analytics, and product management. The Mentorship Program connects employees with senior mentors for career guidance, while the Leadership Development Program prepares high-potential individuals for future leadership roles within ShopBack.

Benefits

Some benefits at ShopBack include:

• The opportunity to work with talented and passionate team members across regions, learning from their expertise and insights.
• Participation in various training and development programs, such as ShopBack Academy, ShopBack Mentorship Program, and ShopBack Leadership Development Program, to enhance skills and prepare for future careers.
• Exposure to various aspects of business, such as creating digital content for business needs, engaging with Key Opinion Leaders (KOLs), and collaborating with other Marketing teams, if applying as a Social Media & Content Intern.
• Enjoying an honest and open work culture, engaging in enjoyable activities, and receiving competitive compensation and stock options.

Career progression

Career advancement for interns at ShopBack is contingent on their roles, performance, and individual availability. While some interns may receive offers for full-time positions post-internship, others may continue in part-time or project-based capacities. ShopBack ensures a transparent career progression path for all employees, including interns, accompanied by coaching support.

Work-life balance

ShopBack has adopted a hybrid work model, allowing certain employees to work from the office, while others have the flexibility to work remotely. This approach aims to provide a balanced work-life structure, accommodating diverse preferences and needs.

Company culture

ShopBack cultivates a positive and supportive culture where colleagues collaborate seamlessly, blending hard work with enjoyable moments to collectively pursue group-level objectives as a united team.

About you

Requirements:

• Strictly a 6-month, full-time internship
• Good analytical and problem-solving skills
• Good communication skills with a strong customer focus
• Knowledge of mobile/web app development and operations
• Understanding of App/Web service issues and escalating incidents.
• Knowledge of quality control and issue reporting and monitoring
• Skilled in office software and issue trackers like MS Excel, Google Sheets, Jira, and Confluence.
• Team player and able to work under pressure

Source

The following sources were used in researching this page:

• corporate.shopback.com
• youtube.com