Technical Support Intern null

Your role

• Monitoring issues and conducting daily quality control tasks
• Provides tier-2 support for internal and external service applications with accuracy and promptness to meet SLAs
• Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
• Updating self-help documents so customers/employees can try to fix problems by themselves
• Testing and reporting defects to enhance issue resolution lifecycle

About you

• Strictly a 6-month, full-time internship
• Good analytical and problem-solving skills
• Good communication skills with a strong customer focus
• Knowledge on mobile/web app development and operations
• Understanding of App/Web service issues and escalating incidents
• Knowledge of quality control and issue reporting and monitoring
• Skilled in office software and issue trackers like MS-Excel, Google Sheets, Jira, Confluence
• Team player and able to work under pressure

Benefits

• Career progression paths and opportunities to take on greater challenges that help you realize your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on your performance.
• Work-From-Anywhere benefit to enable you to thrive personally and professionally.
• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

Training & development

ShopBack provides a range of training initiatives, including the ShopBack Academy—an online platform offering courses in digital marketing, data analytics, and product management. The Mentorship Program connects employees with senior mentors for career guidance, while the Leadership Development Program prepares high-potential individuals for future leadership roles within ShopBack.

Sources

The following sources are used in researching this page:

• jobs.lever.co/shopback-2/e2d9d16b-d671-42ab-9861-df64008bcdb6
• ph.prosple.com/graduate-employers/shopback-philippines/jobs-internships/marketing-intern
• corporate.shopback.com/careers