TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure.
Your responsibilities
Provide 24/7 first level of support for all IT-related issues
Monitor and manage phone, email, chat and ticket queue
Receive, log, validate and diagnose issues/requests – on the full range of products and services offered, applying agreed SLAs leveraging standard tools, platforms, and processes
Escalate tickets that cannot be resolved to appropriate support functions following agreed SLAs
Manage communication with users and stakeholders – keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
Assist with incident management, focused on establishing immediate communication between Incident Manager and end-users in gathering relevant details
Document new processes into knowledge base articles
Other duties as needed or required
Training & development
TaskUs provide the LX cirricula, training processes, e-Learning systems, and development programs that help the most disruptive global brands scale operations, make more impactful decisions, build smarter process flows, and create high-performing teams – all while increasing revenue.
Compensation & benefits
Health Insurance
401K Plan
Performance Bonus
Maternity and Paternity Leave
Vacation and Paid Time off
Paid Holidays
Sick Leave
Career progression
Continuous growth and development are the #1 driver for employee happiness and satisfaction—the core of the TaskUs culture. It is then no surprise that they have achieved the highest employee retention and Employee Net Promoter Score (eNPS) than any other BPO/Outsourcer in history.
Work-life balance
As individuals they are strong, but together they are formidable. They believe that teams that work together and that choose selfless dedication over personal ambitions can build something truly excellent.
Company culture
TaskUs culture is a direct reflection of their people as a collective spirit—dedicated to supporting their customers while, at the same time, making a positive impact on the world around them.
Fresh graduates are welcome to apply however they prefer at least 1 year of Helpdesk and/or call center experience
Confident in English writing and oral communication skills to all audiences
Extremely organized and has an excellent ability to communicate and solve problems
Ability to work in a fast-paced environment with dynamic priority evolution
Excellent customer service with a strong sense of urgency
Has a can-do attitude and strong attention to detail
Willing to work on a rotational shifting schedule
Skilled in utilizing ITSM ticketing systems and Network Management Tools is a plus
ITIL qualification and MCP certification are also preferable but not required
How to apply
To apply for this position, simply click the “Apply” button on this page.
Source/s:
taskus.com
youtube.com
glassdoor.com
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
E
Communications Engineering
I
Computer Science (all other)
Programming & Software Engineering
Work rights
The opportunity is available to applicants in any of the following categories.
country
eligibility
Philippines
Philippine Citizen
Philippine Permanent Resident
Philippine Temporary Work Visa
Graduate Success Stories
Graduate stories
This position is not limited to specific people or backgrounds - anyone who is willing to help others and is capable of handling graphic content can do the work.