Call Center Technical Support null

About Teradyne

Teradyne companies deliver manufacturing automation across industries, applications, and the world. Together, they solve complex test and automation challenges and enable businesses to achieve higher production volumes, higher quality, and higher ROI.

Your role

Duties & Responsibilities:

• Acts as the primary interface for customers contacting the center for orders, inquiries, and complaints.
• Resolves customer faults, queries, and complaints at the first point of contact using the tools and systems provided.
• Replies to inquiries and fault reports in a caring, professional manner while ensuring that they are recorded.
• Adheres to the Incident Reporting and Escalation system and procedures.
• Provides customers up-to-date regularly regarding outstanding requests and orders.
• Contributes to meeting the team goals, metrics, and key performance indicators.
• Works with the Field organization and other appropriate groups to ensure customer satisfaction on key accounts.

Training & development

Teradyne's Grant Program is on the lookout for academic professionals and students to conceive ideas that have the potential to drive fresh innovations in electronics. Teradyne is involved in various engineering disciplines, crafting cutting-edge processor test systems, and collaborative mobile robots, and engaging in projects spanning from silicon chips and micrometer mechanics to agile software development. This diverse scope makes Teradyne an ideal environment for innovators with a broad range of interests.

Benefits

Employees in the Philippines can receive numerous benefits at Teradyne, including:

• Healthcare, Dental, and Optical plans
• A rice subsidy
• Paid sick leave
• A gym membership
• Discounts on company stock and general meal allowances.

Career progression

Inclusion is the catalyst for innovation. As a recent college graduate joining the team, you'll seamlessly become a part of dynamic projects, contributing to the forefront of electronic testing and automation advancements. Collaborating with fellow enthusiasts, you'll infuse new perspectives into technologies that have a transformative impact on lives globally.

Work-life balance

At Teradyne, they prioritize a healthy work-life balance, offering ample flex days and holidays to ensure you have the time you need to rejuvenate and recharge.

Company culture

Teradyne is dedicated to cultivating a positive employee experience and fostering a culture where individuals, along with their families, passions, and experiences, thrive. The aim is to support you in becoming the best version of yourself, both professionally and personally.

About you

Basic Qualifications & Skills:

• Excellent phone, verbal, and written communication skills in the English language.
• Must be keen to details.
• Demonstrate excellent workload management skills.
• Knowledgeable with Microsoft Office package (PowerPoint, Excel, Word)
• Willing to work on shifting schedule, including night shift.

Education:

• Bachelor’s degree in ECE, EE or CompE with at least 1-2 years of customer service experience.
• Previous customer service experience preferred.
• Fresh graduates are welcome to apply.

How to apply

Please click the "Apply on employer site" button on this page to apply.

Source/s:

• teradyne.com
• youtube.com