Union Bank of the Philippines
2022 Digital Support Officer null
Pasig City
Opportunity Expired
Help customers with their concerns through non-voice channels!
Opportunity details
Opportunity Type
Graduate Job
Number of Vacancies
10-20
Salary
PHP 240,000 - 250,000
Application dates
Minimum requirements
Accepting International Applications
No
Qualifications Accepted
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
International Business
Management
Office Studies
Project Management
Event Management
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
Marketing & Advertising
Public Relations
Transport, Logistics & Procurement
H
Anthropology
Geography
Classics
Criminology
Gender Studies
Indigenous Studies
International Development
Peace & Conflict
Refugees & Forced Migration
Archaeology
History
International Studies
Modern Languages
Literature
Linguistics
Translating & Interpreting
Librarianship & Curatorial Studies
Philosophy
Policy Studies
Political Science
Public Administration
Social Work & Sociology
Theology & Comparative Religion
Humanities (all other)
Social Science (all other)
Liberal Arts
Working rights
Read moreJob Description
- Resolve customer inquiries quickly and effectively via email and social media platforms.
- Be able to make decisions according to defined policies and procedures related to UnionBank Products and Services.
- Effectively communicate to clients in a concise manner; be able to recognize clients’ dispositions and adapt to personalized service to clients.
- Identify improvement opportunities in the current workflow and be able to apply critical thinking in attaining effective and efficient solutions.
- Interface effectively with other internal client/s and units to achieve the quickest possible solution for a client request or concern. Be able to escalate to the person in charge if the need arises.
- Achieves monthly, quarterly, and annual sales objectives while ensuring optimum client satisfaction.
Qualifications
- College Graduate, preferably Business or related courses (will prioritize fresh graduates)
- Computer Literate
- Client-Centric
- Experience in digital customer service platforms (Salesforce, Zendesk, Facebook, Twitter)
- Sales experience
- Previous customer service center experience is a plus
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
Event Management
International Business
Management
Office Studies
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
H
Anthropology
Geography
Archaeology
History
Classics
Criminology
Gender Studies
Indigenous Studies
International Development
Peace & Conflict
Refugees & Forced Migration
Humanities (all other)
Work rights
The opportunity is available to applicants in any of the following categories.
Philippines
Philippine Citizen
Philippine Permanent Resident
Philippine Temporary Work Visa
Graduate Success Stories
I think the best thing about my role is that I’m able to work with different kinds of people. I’m meeting a lot of external clients and I’m working with a lot of internal officers.