Commercial Loan Servicing Representative Associate null

About Wells Fargo

Wells Fargo is a diversified financial service holding company that offers retail and wholesale banking, and wealth management services to individuals, businesses, high-net-worth individuals, and institutions, through its subsidiaries.

Your role

In this role, you will:

• Support servicing commercial real estate, construction loans, and problem loans
• Identify ways to improve loan processing within established procedures
• Perform routine administrative, transactional, operational, and customer support tasks
• Enter data, process payments and loan coding changes, monitor, research, and correct exception reports, audit the system of record, and process cash management transactions
• Receive direction from supervisors, and escalate non-routine client concerns to experienced individuals
• Interact with internal and external customers to respond to the raised concerns as well as determine the appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiate, and enact settlements accordingly

Training & development 

Wells Fargo goes beyond standard skill development, prioritizing continuous learning. Their diverse training programs encompass personal and financial growth, fostering an environment for mentorship, diverse career exploration, and recognition initiatives—an encompassing strategy for career advancement.

Benefits

Wells Fargo's benefits may include:

• Health plans
• Well-being
• Paid time off
• Discounts & savings
• Commuter benefits
• Parental and critical caregiving leaves
• Commuter Benefits
• Adoption Reimbursement
• Education Benefits

Career progression

Wells Fargo stands out as an ideal option for students and recent graduates, providing abundant opportunities for both career and personal growth. The ever-evolving landscape of the banking sector, particularly in technology and digitalization, creates a plethora of roles for learning and development. In diverse environments equipped with various technologies, Wells Fargo empowers individuals to shape their futures, enabling meaningful contributions and positive influence in the industry.

Work-life balance

At Wells Fargo, cultivating a harmonious work-life balance is ingrained in the company culture. Acknowledging the vital link between employee well-being and peak productivity, Wells Fargo offers flexible schedules, remote work possibilities, and wellness programs. This empowers the workforce to seamlessly blend professional and personal endeavors, creating a nurturing and fulfilling environment.

Company culture 

Wells Fargo embraces a core set of principles, known as the company's "expectations," shaping its culture universally across all employees, levels, and roles. These principles govern behavior, collaboration, and decision-making, serving as the linchpin for their success both as individuals and as a business.

About you

Required Qualifications:

• Experience in Commercial Loan Servicing experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bachelor’s degree 
• 1 to 2 years relevant working experience in Commercial Loan Servicing, Collections, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Business and accounting Skills (concept of Debit and Credit)
• Excellent English comprehension, written and verbal communication skills, and interpersonal skills
• Good problem-solving and analytical skills & ability to accurately process high volumes of work within established deadlines
• Strong Organization skills - detail-oriented
• Sound risk management mindset and a good understanding of compliance
• Proficient in MS Office especially MS Excel
• Able to perform work and report on PH public holidays if they fall on Mondays to Fridays including Christmas and New Year's Eve
• Amenable to work on US shift: 9 PM to 6 AM
• Knowledge GAAP Accounting   
• Quick learner  
• Highly motivated individual who can work well independently and in a team environment
• Ability to recognize and escalate issues to management for any process breaches
• Ability to multitask to accomplish tasks and meet deadlines effectively
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship
• Flexibility to stretch to accomplish projects timely

How to apply

To apply for this position, please click the "Apply on employer site" button on this page.

Source/s:

• wellsfargo.com
• youtube.com