Customer Service Representative for Blended Account null

About CGI

Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. They are insights-driven and outcomes-based to help accelerate returns on your investments.

Your role and responsibilities

• Analyze customer data to provide the client with clean and commonly defined account structures.
• Contact customer for service validation and delivery as defined by stated quality KPIs
• Check tools to resolve non-match account creation requests.
• Go through workflows, define steps, and make decisions
• Able to meet or exceed agreed service level targets with the client
• Timely and accurate management of assigned orders, including utilization of the Order Management Tracker system
• Effective escalation management
• Call new clients and offer our assistance (Outbound)
• Ensuring a low cancellation rate
• Adjust or upsell their new broadband solution to ensure it's matching their needs
• Ensure new clients get a good first experience with their new product

Training & development

CGI invests in comprehensive learning and development programs to ensure their members build and increase the skills they need to respond to clients evolving digital needs and progress toward their career aspirations. They provide opportunities and resources to help members continually learn, and they support them in mapping out a customized learning journey.

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Compensation & benefits

In Indeed, the salary estimate of a Customer Service Representative is Php 9,600 to Php 21,400 per month. Successful candidates will enjoy these benefits when they join CGI:

• Career Development
• Multicultural Interaction
• Hybrid Work Setup
• Laundry Allowance
• Rice Subsidy Allowance
• Uniform Allowance
• Share Purchase Plan (SPP)
• Profit Participation Plan (PPP)
• Provident Fund
• Leave Entitlements
• HMO Coverage (upon hire)
• Extended HMO Coverage
• Group Life Insurance
• Health and Wellness Program
• Member Referral Program
• Special Meal Allowance
• Member Assistance Program (MAP)
• Corporate Social Responsibility Program

Career progression

Two annual programs they have designed to foster dialogue and support timely action plans are:

• Member Satisfaction Assessment Program -  You will regularly meet one-on-one with your manager to discuss your career growth and satisfaction, and how to improve it.
• Member Consultation - This annual program solicits member input on CGI's strategic goals and invites suggestions on how to better serve the clients and grow the business.

Work-life balance

CGI invests in promoting the health and well-being of its members through a range of programs and activities, including the following:

• Oxygen, their global health and wellness program, is made up of a multidisciplinary team of health experts who support their members in their efforts to adopt and maintain a healthy lifestyle.
• They provide free and confidential access to information, solutions, and support from professionals to help members address a wide variety of challenges in life.
• CGI encourages members to get together to build relationships through social clubs. These clubs receive financial support from CGI and organize a wide range of social activities for members, including family-oriented activities.
• CGI also is committed to ensuring a safe work environment

Company culture

Culture is essential to CGI’s success and perennially. They are built to grow and last. They are guided by a Dream, driven by their Vision, committed to their Mission, and living by their Values.

About you

• Open for Freshers
• Willing to work on a Shifting Schedule
• Amenable to work onsite in McKinley, Taguig during Training
• Knowledge and Skills:
• Flexibility to work on varied projects and assignments
• Ability to multitask and prioritize regularly to manage to change work needs
• Excellent communication skills, both written and oral
• Strong attention to detail, good analytical skills
• Strong organizational and time management skills
• Ability to self-learn as well as participate in ongoing training and education
• Able to initiate and problem-solve effectively
• Able to work independently and within a team environment, including professional interaction with other departments and external third parties

How to apply

Please click the "Apply on employer site" button on this page. 

Please allow some time for recruiters to review your application. The team of recruiters will assess the applications received and will contact those applicants who are chosen for an interview.

Source/s:

• cgi.com
• youtube.com
• ph.indeed.com