HR Helpdesk - Member Service Associate null

About CGI

Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. They are insights-driven and outcomes-based to help accelerate returns on your investments.

Your role and responsibilities

Members Services Associate (HR Associate) responsibilities include providing HR end-to-end support to members via support tickets or via calls.

Your future duties and responsibilities:

• Function as the First point of contact for cases raised by the members and/or managers via call or HR Service Center.
• Answer phone calls received in English and/or assigned supported language.
• Appropriately categorize, prioritize, assign, and escalate cases to the correct provider group.
• Assist, where possible, in resolving HR-related queries from members/managers/non-members.
• Provide a positive image of CGI through his/her role.
• Deliver GHRMS services on the assigned agreed processes to CGI members around the world.
• Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management.
• Ensure that set objectives are met as defined on the agreed performance metrics.
• Gather relevant detailed information regarding the queries.
• Provide support in investigating service delivery issues.
• Ensure that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security policies.
• Maintain adherence to all company policies and procedures.
• Assume ownership of personal development and inform GHRMS Management of perceived gaps.
• Attend, participate, and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.

Training & development

CGI invests in comprehensive learning and development programs to ensure their members build and increase the skills they need to respond to clients evolving digital needs and progress toward their career aspirations. They provide opportunities and resources to help members continually learn, and they support them in mapping out a customized learning journey.

Read more here...

Benefits

Successful candidates will enjoy these benefits when they join CGI:

• Career Development
• Multicultural Interaction
• Hybrid Work Setup
• Laundry Allowance
• Rice Subsidy Allowance
• Uniform Allowance
• Share Purchase Plan (SPP)
• Profit Participation Plan (PPP)
• Provident Fund
• Leave Entitlements
• HMO Coverage (upon hire)
• Extended HMO Coverage
• Group Life Insurance
• Health and Wellness Program
• Member Referral Program
• Special Meal Allowance
• Member Assistance Program (MAP)
• Corporate Social Responsibility Program

Career progression

Two annual programs they have designed to foster dialogue and support timely action plans are:

• Member Satisfaction Assessment Program -  You will regularly meet one-on-one with your manager to discuss your career growth and satisfaction, and how to improve it.
• Member Consultation - This annual program solicits member input on CGI's strategic goals and invites suggestions on how to better serve the clients and grow the business.

Work-life balance

CGI invests in promoting the health and well-being of its members through a range of programs and activities, including the following:

• Oxygen, their global health and wellness program, is made up of a multidisciplinary team of health experts who support their members in their efforts to adopt and maintain a healthy lifestyle.
• They provide free and confidential access to information, solutions, and support from professionals to help members address a wide variety of challenges in life.
• CGI encourages members to get together to build relationships through social clubs. These clubs receive financial support from CGI and organize a wide range of social activities for members, including family-oriented activities.
• CGI also is committed to ensuring a safe work environment

Company culture

Culture is essential to CGI’s success and perennially. They are built to grow and last. They are guided by a Dream, driven by their Vision, committed to their Mission, and living by their Values.

About you

• Preferably College level or vocational.
• Above-average oral and written communication
• Excellent analytical and problem-solving skills
• Willingness to work in shifts
• Meet minimum skills requirement, no previous experience required
• Experience with MS Office tools
• Relevant HR experience is an asset
• Experience/knowledge of PeopleSoft HR modules is an asset

Skills:

• Analytical Thinking
• Business Acumen
• Communication (Oral/Written)
• Detail-oriented
• Performs Well Under Pressure
• Time Management

How to apply

Please click the "Apply on employer site" button on this page. 

Please allow some time for recruiters to review your application. The team of recruiters will assess the applications received and will contact those applicants who are chosen for an interview.

Source/s:

• cgi.com
• youtube.com