2022 Customer Service Representative null

Responsibilities

• As a Customer Service Representative (Voice Account), you will be responsible for delivering the Center’s objective of providing quality service to customers, particularly through robust and effective customer service & contact desk. You will attend to clients’ inquiries, requests, and complaints within the set service standards.
• Receive inbound or conduct outbound calls to support and manage client inquiries, requests, and address concerns.
• Fulfill and ensure completion or closure of all lodged tickets
• Read or check daily updates, announcements, or process amendments as indicated in the knowledge base; Review process documentation and references as necessary
• Accomplish and submit required trackers or performance records according to prescribed frequency
• Adhere to assigned breaks  or off-phone schedules; Utilize the appropriate auxiliary modes to ensure proper tagging of activity
• Attend all required pieces of training, refreshers, or new knowledge courses; Complete all mandatory learning courses
• Elevate timely any escalated interaction; Adhere to the escalation process
• Coordinate with Team Leader in determining mitigating steps and providing the best solution for clients

Qualifications

• Bachelor’s Degree in any field
• With at least 6 months customer contact center experience
• Must have effective communication skills
• Knowledgeable with MS Office
• Able to multi-task and manage various types of client interactions
• Must be willing to work on shifting schedule, holidays, or weekends as needed
• Fresh Graduates are welcome to apply