About Security Bank
Security Bank Corporation is one of the Philippines' leading universal banks serving retail, commercial, corporate and institutional clients.
Your role
As a Collections Skipper Associate, you are responsible for verifying existing and probing new contact information of clients. You have to locate delinquent clients whose whereabouts or the contact information is unknown and perform collections actions on any successfully traced clients.
- Verify all existing contact information of clients endorsed for skip tracing.
- Search all available information sources (social media, friends/family, neighbors, phone directories, employer,
bureau data, etc.) to gather and verify new client contact information.
- Record all results of skip tracing into the collections system in an accurate and timely manner.
- Perform collections actions on traced accounts according to the collections workflow using the collections system.
- Review client information before and during calls using the collections system and other resources provided by the department.
- Communicate with clients or related parties with the main goal of collecting promises to pay (PTP) and ensuring accurate documentation of all transaction information in the collections system.
- Update the database with all newly acquired client information (phone, address, employer, etc.) in a timely and correct manner.
- Focus to meet set productivity and efficiency targets, and continuously try to improve his/her performance related to established KPIs.
- Ensure that all communication with the client is conducted in a professional and respectful manner.
- Monitor and reach the yearly and monthly approved KPIs
- Escalate qualifying cases to the Skip Tracing Team Leader for resolution (special cases, calls unable to be
handled in a certain amount of time, etc.).
- Continuously communicate with Skip Tracing Team Leader to review performance related to established KPIs,
identify opportunities for improvement and receive guidance.
- Prepare recommendations of accounts for endorsement to other teams within the division as an escalation measure
(field visits, legal, etc.) according to escalation guidelines, in order to reach the client and secure payment.
- Initiate probing of clients by endorsing accounts for field visits according to escalation guidelines, to ensure
immediate contact and knowledge of clients’ whereabouts.
- Prepare and recommend endorsement of accounts for legal processing according to guidelines, to secure
payments from clients that refuse to settle in the regular collections process.
- Consolidate bank dealings requests from respective products (Cards, PL, CSL, AL, etc.) and endorse bank
dealings inquiries to other Departments/Divisions to the respective products point person.
- Recommend status change, reinstatement, suspension, cancellation, and early endorsement of accounts through
the collections system to comply with the existing Department/Division Procedure and Guidelines Manual.
- Handle verification and coordination of bank account details for Hold-Out release and application/application of
assignment by sending an email to SBC Branch to comply with Credit Card Terms and Conditions.
- Recommend payment arrangements using the approved Risk Mitigation Program to provide assistance to clients
with financial difficulties.
- Ensure awareness and compliance with approved manuals, policies, procedures, and guidelines with reference to
the Collections Manual.
Training, development, and rotations
- Learning is key. Security Bank provides in-house and external seminars to all.
- Extensive training and mentorship
Compensation and benefits
- Competitive package and merit increase for a job well done.
- They have annual check-ups and special rates for vaccinations.
- Our in-house gym and fitness provider partners will keep you fit.
Career progression
- They care for their employees and their development.
- They are driven to provide personalized services which fit the needs of their customers.
- They provide sustainable value to their shareholders and the communities they serve.
Work-life balance
Many employees appreciate Security Bank’s efforts to modernize its operations. This culture of continually going after innovation allows employees to be updated with the latest technologies.
New employees can also expect a competitive workplace environment, which makes it difficult to climb the corporate ladder. It is, however, a matter of perspective among fresh grads. Individuals who thrive on challenges will find it easy to adapt in the company’s workplace.
In terms of work-life balance, most employees at Security Bank work during regular business hours from Monday to Friday. The company also allowed many employees to work from home during the COVID-19 pandemic.
Company culture
- Integrity
They act respectfully and honestly to honor commitments while ensuring timely, best-in-class delivery, even when in challenging situations.
- Empowerment
They are accountable for the authority are given and the authority they give to others.
- Innovation
They reimagine existing processes and tools toward achieving better outcomes.
- Execution Excellence
They effectively operationalize strategic goals and drive process and service excellence.
About you
- Bachelor’s Degree in Business Administration, Commerce, Finance or Banking, or any related field
- Good probing and negotiation skills
- Competitive and fast learner
- A positive attitude and the ability to adapt to changes
- Can work in a quota-based environment
How to apply
To apply for this position, simply click the "Apply" button on this page.
Source/s:
- securitybank.com.ph
- ph.prosple.com
- ph.indeed.com