Junior IT Engineer null

An Jr IT Engineer's primary responsibility is to provide customers with real-time (24/7) support for issues logged or created by health check systems, monitoring centers, and even customers relating to all CCTV systems installed on the client side.

Job Highlights:

• Day 1 HMO for you and two (2) of your dependents.
• Annual and Performance Based Salary Increase
• Additional Leave Credits
• Salary: From Php20,000.00 per month

Duties & Responsibilities:

• Troubleshoot & update NVR computers, IP cameras, VOIP devices, networks, routers, and related security equipment.
• Responds to L1 tickets within the required target response/resolution time and updates the users regarding their ticket’s progress.
• Involvement in customer and company focus groups.
• Documents and logs all contacts and actions into database per specified guidelines.
• Conducts ongoing health monitoring of Customer systems; reacts in a timely manner to all trouble/failure notifications.
• Responds to tickets within the required target response/resolution time and update the users regarding their ticket’s progress.
• Provide regular ticket updates, communicate with stakeholders, and document all resolutions.
• Provides immediate customer assistance for emergency and URGENT fixes as defined in service definition.
• Creates temporary “work-around” for immediate customer issues where appropriate.
• Escalates to Level 2/Field by packaging, with concise description, actions, and traces required for escalation.
• Follows customer issues through to completion to ensure resolution and customer satisfaction have been achieved.
• Provides 24x7 shifting at L1 support
• Addition responsibilities as required within the designed solution.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, and / or Engineering
• CompTIA A+, Network+, Security+, Cloud+
• Ubiquiti Certified (UNS, UBWA, UBRSS, UBRSA).
• Experience in CCTV with IP Cameras, VMS Systems, network appliances
• Knowledge of monitoring systems such as Zabbix, Prometheus, etc.
• Knowledge/Experience in desktop support
• Knowledge/Experience in network support
• Knowledge in Remote Troubleshooting (VNC\TeamViewer)
• IP Telephony or VoIP routing experience is a plus.
• Ticket Handling and Incident Management
• Good Communication and Presentation skills.
• Demonstrated analytical and problem-solving experience.

Why join Stealth Monitoring?

At Stealth Monitoring, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.