2022 Sales Operations Specialist null

About Thomson Reuters

A German-born immigrant, Paul Julius Reuter arrives in London from Aachen where he has been running a news and stock price information service. Using a combination of technologies – including telegraph cables and a fleet of carrier pigeons that grows to exceed 200 – Reuter establishes an enviable reputation for speed, accuracy, integrity, and impartiality.

Your role

• Responds to Sales and Client Management questions via inbound phone, email, and chat requests. 
• Consults with Sales and Sales Leadership to resolve problems and interpret information/policies and procedures.
• Supports outward-facing commercial policy decisions and advocates for inward-facing queries.
• Balances the needs of Thomson Reuters, Sales and Client Management teams, and end consumers.
• Responsible for troubleshooting Account Receivable (AR) issues.  Engage Reps as needed for outstanding AR issues.
• Supports one or more business channels, within a pool of Sales Operations Specialists.
• Acts as a liaison between Sales/Client Management and all internal departments.
• Proactively builds cross-functional relationships to promote smooth business operations.
• Mitigates stressful contacts in a professional manner.

Compensation & benefits

• Global careers
• Flexibility
• Work that matters
• Tuition reimbursement
• Parental leave
• Social events and activities
• Health and wellness reimbursement
• 2 paid volunteer days
• Learning and development

Career progression

No matter your career goal, Thomson Reuters offers a unique combination of advantages. Here, you’ll do work that matters with the opportunity to build a career without boundaries, pursuing your passion in collaboration with other bright professionals around the globe.

They strive to provide every employee with a positive working environment, continued professional development, a commitment to work-life balance, and equal opportunities. As a diverse, global leader, they actively encourage career advancement through internal promotions and segment opportunities.

Work-life balance

Thomson Reuters has always been a leader in work-life flexibility and they are committed to strengthening our leadership position in both flexibility and wellbeing.

The pandemic has had a profound impact on all of us as they have adjusted to new ways of working while balancing the needs of pandemic home life and work. We have heard from our colleagues that flexibility and support for time off have never been more important. They understand that today, people are looking to fit work into their life, not their life into their work.

This year, they are pleased to build on these initiatives with a new set of work-life flexibility offerings – Thomson Reuters Flex My Way - our supportive workplace policies which are the foundation of a positive work-life balance. 

Company culture

Thomson Reuters strives to build a culture that fosters and enables innovation. Recognizing that creativity and democratic environments go hand in hand, employees at every level of the organization are encouraged to contribute their ideas, and the company allocates resources and funding to inspire entrepreneurship from within.

About you

• Confident, professional, customer-oriented phone presence required.
• Strong communication skills (written, oral, presentation).
• Proven ability to take on multiple requests/projects concurrently and see them to successful completion.
• Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve routine and unique user issues.
• High degree of professionalism, able to competently address both senior leadership and entry-level user requests.
• Organizational and prioritization skills with attention to detail.
• Thrives in a high-volume, dynamic, and fast-paced work environment.
• Ability to troubleshoot with limited information and make appropriate decisions based on knowledge of business objectives.
• Comprehensive knowledge of Thomson Reuters products and business processes.
• Bachelor's degree required, Business, Finance, or other relevant major a plus; knowledge of the legal industry is also a plus   
• Able and willing to work on the following timezones: 9 am-5 pm UK, 7 am-6 pm Central US.

How to apply

To apply for this position, simply click the “Apply” button on this page.

The Thomson Reuters consists of 3 rounds they are as follows, Aptitude Test. Technical Interview. HR Interview. The process involves a Skype and/or presential interview with your direct manager and, for some functions, with a higher supervisor.

Source/s:

• thomsonreuters.com
• ph. prospel.com
• indeed.com